Remote vs On-Site IT Jobs: Which Should You Take First?

Everyone breaking into IT wants the remote job but is that actually the right move when you're just starting out? In this episode I break down the real case for on-site vs remote support roles when you're brand new to the field: what you gain, what you give up, and why Year 1 might be the one year where being in the building actually matters more than flexibility. In this episode: 🖥️ Why hands-on, in-person learning speeds up Year 1 👀 The visibility factor most beginners overlook 🔧 Why being

Is working in a call center the same as working on an IT Help Desk? In this video, we break down the day-to-day realities of both roles, the tools and permissions you actually use, and why one builds a long-term IT career while the other often holds you back. 📌 What We Cover: Call center metrics vs. IT troubleshooting Tools and access: Active Directory, ticketing systems, and admin rights How to leverage support experience to transition into real tech roles Some links below are affiliate link

Everyone says a call center job is how you break into IT. I spent a couple of months in one and I still don't count it as my first IT job here's why, plus how to tell whether a "help desk" posting is really a help desk or a call center wearing a badge. Help desk vs call center is one of the most confusing comparisons for anyone trying to break into IT, because sometimes they're the same job and sometimes they're nowhere close. Same headset, same queue, sometimes the same building. The differenc

Think you need to know every command, tool, and troubleshooting fix before landing your first tech job? That’s the single biggest lie holding beginners back. In this video, we break down what entry-level IT (help desk, desktop support) actually looks like day-to-day, how knowledge bases and team support back you up, and why your attitude and soft skills matter way more than memorizing technical manuals. 🎯 Watch the full breakdown here: https://youtu.be/BspPOvNWmGM?si=ON7C3yrqsJFrwXAI What We

Before I got into IT, I worked in a call center doing tech support. Every call was timed. The time between calls was timed. Bathroom breaks were timed. That was my only reference point for what a job looked like so that's what I assumed IT would be. I was wrong. About that, and about three other things. In this episode I go through four beliefs I carried into this industry and where each one broke: what I thought a manager would do, how much I thought I needed to know before taking a role, wha

Is networking still worth learning in 2026? Short answer: yes but it's not the same job it was five years ago. AI isn't replacing network engineers. What it did was split the career into two paths: traditional shops where you're on the CLI every day, and modern shops where automation and AI handle a big chunk of the work. Most of the country is still traditional. Both paths need the same thing from you first. In this episode I break down what AI actually took off our plates, what it d