Latest Episode 
Why Almost Every IT Career Starts at Help Desk.
Send us Fan Mail There’s one job in tech that has started more careers than any other: the help desk. In this episode, I break down why help desk isn’t a dead end, what it teaches you that a certification can’t, how people get stuck there, and how to move up and out. Whether you’re trying to land your first help desk job or trying to get out of one, this episode is for you. In this episode: Myths about the help desk (no, it’s not just resetting passwords) Why you should still take a help d...
Recent Video Episodes
Nov. 11, 2026
Got a Cert? Why You Should STILL Take a Help Desk Job
Is the help desk really just resetting passwords? And are you "too certified" to take a help desk job? In this clip I bust both myths. I cover the real skill the help desk builds (judgment), how my CCNA almost kept me out of tech, the Mercedes mechanic test that shows why experience beats a cert on its own, and how the help desk taught me to work under pressure. Some links below are affiliate links. If you buy through them I earn a small commission at no extra cost to you. This video is not sp
Nov. 10, 2026
My CCNA Mistake That Almost Kept Me Out of IT
I had a CCNA and wouldn’t take anything under $30–$40 an hour, so I kept applying to network engineer jobs with zero enterprise experience. If I’d stuck to that rule, I never would have gotten into tech. Here’s what actually got me in. #CCNA #helpdesk #ITcareers #careerchange #DebtFreeinIT
Nov. 8, 2026
Got Your CCNA? Do This Before Dec 10
Cisco's free Rev Up to Recert training is for anyone who needs CE credits, and anyone with a CCNA thinking about the CCNP. It's a free run at Cisco U, but only until December 10th. Search "Rev Up to Recert SP Cloud." #CCNA #CCNP #CiscoU #careerchange #DebtFreeinIT
Nov. 7, 2026
The CCNP Used to Be 3 Exams (OGs Remember)
CCNP today: ENCOR (the "wide" exam) plus one specialty exam. My OGs remember when it was ROUTE, SWITCH and TSHOOT. Which version did you take? Drop it in the comments. #CCNP #Cisco #NetworkEngineer #ITcareers #DebtFreeinIT
Nov. 6, 2026
How I'm Renewing My Cisco Cert Without Retaking the Exam
I renewed at Cisco Live in San Diego and I'm good until 2028. The plan: stack CE credits now so I never have to sit for that exam again. Hate retaking exams? Start banking CE credits early. #CCNA #CECredits #Cisco #ITcertifications #DebtFreeinIT
Nov. 5, 2026
Why Almost Every IT Career Starts at Help Desk.
There’s one job in tech that has started more careers than any other: the help desk. In this episode, I break down why help desk isn’t a dead end, what it teaches you that a certification can’t, how people get stuck there, and how to move up and out. Whether you’re trying to land your first help desk job or trying to get out of one, this episode is for you. In this episode: Myths about the help desk (no, it’s not just resetting passwords) Why you should still take a help desk job even if you
Recent Blog Posts
July 9, 2026
How to Go From $15 an Hour to $40 an Hour in IT (No Degree Required)
If you're stuck in a $15-an-hour job and wondering whether a career in IT can actually change your income, the answer is yes — and it doesn't require a four-year degree. With the right skill, the right certification, and a consistent plan, you can r…
March 6, 2026
Why Starting at the Bottom Helped My IT Career
Many people enter the IT industry expecting to jump straight into high-level roles. You get a certification. Maybe you earn a degree. Then you expect to become a network engineer, cloud engineer, or cybersecurity analyst immediately. But f…
Jan. 5, 2025
How to Set Your Goals for 2025
How to Set Your Goals for 2025 Start the Year Off Right It's been almost 5 years, since I bought my first planner and wrote out my goals for the year. Me doing this didn't mean that, now everything I wrote down I would achieve. What…