The Log Files - Start Your IT Career with Practical Advice and Tips
Send us Fan Mail Stuck on the help desk and wondering how to stand out and move up? These 6 help desk tips come from watching the best techs I know climb the ladder — different paths, same habits. Use them to get noticed and earn your shot at the team you actually want. What you'll learn: How to write tickets that managers and senior teams notice A 2-week exercise to master who supports what How to turn one ticket into an audition for your dream team Why attitude quietly separates who gets p...
Many people enter the IT industry expecting to jump straight into high-level roles. You get a certification.Maybe you earn a degree.Then you expect to become a network engineer, cloud engineer, or cybersecurity analyst immediately.&nb…
How to Set Your Goals for 2025Start the Year Off RightIt's been almost 5 years, since I bought my first planner and wrote out my goals for the year. Me doing this didn't mean that, now everything I wrote down I would achieve.What…
Working remote, especially in a fully remote setting, can sometimes create what I like to call "the alien effect."Imagine this: you're at home, your co-workers are at home, and if nothing significant is happening in your environment, there might b…