In this post we will take a look at Cisco's new Certified Support Technician Certification
By now you have heard of the CCST Networking and the CCST cybersecurity. These are two entry-level certs that came out about a year ago. These certifications are stepping stones, to a higher level certification like the CCNA or Cyberops Associate. Available late June we have another CCST Certification. The Cisco Certified Support Technician IT Support Certification. Today where going to take a look at the cost of this certification, some of the topics covered, and why you should consider getting this certification.
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Exam Details:
This exam is a 50 minute exam, that test foundational knowledge and skills related to IT support task. This exam also doesn't require any prerequisites, so its perfect for any one that's looking to transition into the IT Field. Anyone looking to standout when applying to different job roles. Or anyone who just wants to become better at their current job, especially if their currently doing IT support. This exam will help prepare you for roles like IT end user support, computer support specialists, and IT help desk analyst. At the time of doing my research, I was not able to find a price for this exam. I suspect that it will be the same price as the other CCST exams which is currently $125. This exam can be given by a proctor either online or at a testing center.
Domains Covered:
This certification covers the following domains:
- IT Support Job Task and Responsibilities
- Hardware Issues
- Connectivity and Resource Access Issues
- Operating System and Application Issues
- Common threats and Preventions
- Job Tools
After reviewing the exam topics, its clear that this certification prepares you for technologies commonly used in entry level support roles. A standout aspect is the focus on learning ticketing systems and tools for assisting end users, which are essential for these positions. This will help shorten the learning curve. The average person that gets into a support role, most of the time they have never used the tools that is used daily in support roles. This gives them one less thing to learn once you get a job in support.
Certification Prep:
As of now their has not been any cert guides released for this certification. In the past the cert guide usually comes a little after the certifcation goes live. be on the lookout for them in the upcoming months.
Why Get this Certifcation:
This certification is one to consider if your transitioning into the tech field. I'm not going to say, you must have this certification in to land a job. But obtaining this certification will make the process a little easier. Like I say about the other CCST certifications, they all serve a purpose and could lead to higher level certifications and skills.
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