Welcome to today’s episode, where we’re diving into the different levels of IT support! 🎉 Most jobs in IT involve some level of support, so understanding these roles is essential for anyone looking to get into the field. In this video, we’ll break down each level of IT support – from entry-level Help Desk (Level 1) to Technical/Desktop Support (Level 2) and finally, Expert Support (Level 3). You’ll learn the responsibilities of each role, what these positions might be called, and how they work together to resolve issues effectively.
Whether you’re looking to start a career in IT or want to advance within the field, I’ll also share tips on how to get started in IT support, including the skills you need, ways to build experience, and networking advice. 🚀
💬 In This Episode:
Overview of IT support levels and roles
Responsibilities at each level (Help Desk, Technical Support, Expert Support)
Tips on getting started in IT support: fundamentals, certifications, and networking
👉 Don’t forget: If you enjoy this content, please consider subscribing to my channel. About 84% of my viewers aren’t subscribed, and every subscription helps me bring you more valuable content! Plus, if you’re listening on a podcast app, leave a review and share it with a friend.
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Thanks for watching – see you next week! Peace ✌️
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*This video is NOT sponsored. Some product links are affiliate links which means if you buy something we'll receive a small commission
Notes & Resources:
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CCNP ENCC 300-440 Exam Topics: https://learningnetwork.cisco.com/s/encc-exam-topics
Cisco Certification Roadmaps : https://learningnetwork.cisco.com/s/cisco-certification-roadmaps
CCNA Exam Topics: https://learningnetwork.cisco.com/s/ccna-v1-1-exam-topics
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